Thank you for participating in our on-line customer survey. The survey should not take more than 5 minutes to complete. The information recieved will be used to help us improve our services for all users. There are 4 sections to the survey and most questions require an answer. To check progress at any time simply view the progress bar at the top of each page. If you miss a question the survey will prompt you for a response before moving on to the next section.

Section 1 - About You

1.	Please tell us your FULL home post code e.g. SE24 1PA

2.	Please tell us which BOROUGH you reside in:
	Lambeth
	Southwark
	Lewisham
	Bromley
	Croydon
	Merton
	Wandsworth

	Other: (Please specify)

3.	Which of the following best describes your age?
	Under 16yrs
	16-17yrs
	18-19yrs
	20-24yrs
	25-29yrs
	30-44yrs
	45-59yrs
	60-64yrs
	65yrs+

4.	Which of the following best describes your ethnic origin?
	White British
	White Other
	Black (Balck African, Black Caribbean)
	Mixed (White and Black Caribbean, White and Black African, White and Asian)
	Asian or Asian British (Indian, Pakistani, Bangladeshi, any other Black background)
	Chinese or other ethnic group

We want to know if the needs of people with disabilities are being met, including all types of disabilities such as limited mobility through arthritis etc. With this in mind, please answer Question 5.

5.	Do you consider that you have a disability of any kind?
	Yes
	No

6.	Please indicate how you would rate the Lido's suitability for people with disabilities:
		Excellent		Good		Satisfactory		Poor		Don't know
	a) Ease of access
	b) Changing facilities
	c) Toilets
	d) Ease of use of equipment
	e) Staff awareness of the needs of people with disabilities

7.	How could we improve our services for people with disabilities?

Section 2 - Travel & Usage Patterns

8.	How do you usually travel to Brockwell Lido?
	Car or motor cycle
	Public transport
	On foot
	Cycle

	Other (please specify)

9.	If you arrive by car or motor cycle, where do you usually park?

10.	How long does your journey to the Lido usually take you?
	Less than 5 mins
	5-10min
	11-15min
	16-20min
	21-30min
	More than 30min

11.	Do you usually come to the Lido from:
	Straight from home
	Straight from work
	Other e.g. shopping

12.	Do you MAINLY use the Lido for:
	Fitness (Gym)
	Holistic Classes (Yoga, Pilates, Meditation)
	Exercise Classes (Aerobics etc)
	Swimming
	Spa
	Cafe
	Arts Activities
	Social Events
	Other

13.	Are you a Gym & Exercise Class member?
	Yes
	No

14.	If you are not a member, did you buy a season ticket for the Pool in 2008?
	Yes
	No

15.	Are you aware of the BROCKWELL LIDO USERS (BLU) group?
	Yes
	No

16.	If you are aware of the BLU do you receive their communications?
	Yes
	No

Section 3 - Satisfaction Rating

17.	How satisfied are you with the following services at Brockwell Lido?
		Very satisfied		Fairly satisfied		Fairly dissatisfied		Very dissatisfied		N/A
	a) Availability of information
	b) Ease of booking & payment
	c) Advice about membership options
	d) Information about Events
	e) Response s to comments and / or complaints
	f) Staff knowledge and training

	Please use the box below to offer any further comments about the General Services offered at Brockwell Lido

18.	How satisfied are you with the following aspects relating to the GYM & STUDIOS at Brockwell Lido?
		Very satisfied		Fairly satisfied		Fairly dissatisfied		Very dissatisfied		N/A
	a) Opening hours
	b) Range of classes and activities
	c) Knowledge & training of staff
	d) Equipment
	e) Cleanliness & upkeep
	f) Changing facilities
	g) Value for money

	Please use the box below to offer any further comments about the GYM & STUDIOS

19.	How satisfied are you with the following aspects relating to the POOL at Brockwell Lido?
		Very satisfied		Fairly satisfied		Fairly dissatisfied		Very dissatisfied		N/A
	a) Opening hours
	b) Length of season
	c) Cleanliness of pool area
	d) Water quality
	e) Lifeguards
	f) Range of services
	g) Value for money

	Please use the box below to offer any further comments about the POOL

20.	How satisfied are you overall with the service and facilities at Brockwell Lido?
	.	Very satisfied		Fairy satisfied		Fairly dissatisfied		Very dissatisfied

Section 4 - Facility Rating

21.	How do you rate the ambience in the GYM?
		Excellent		Very good		Satisfactory		Poor
	a) Decor
	b) Lighting
	c) Ventilation
	d) Acoustics
	e) Temperature
	f) Overall ambience

	Please use the box below to offer any further comments on the GYM facilities

22.	How do you rate the ambience in the STUDIOS?
		Excellent		Very good		Satisfactory		Poor
	a) Decor
	b) Lighting
	c) Ventilation
	d) Acoustics
	e) Temperature
	f) Overall ambience

	Please use the box below to offer any further comments on the STUDIO facilities

23.	How do you rate the ambience in the SPA?
		Excellent		Very good		Satisfactory		Poor
	a) Decor
	b) Lighting
	c) Ventilation
	d) Acoustics
	e) Temperature
	f) Overall ambience

	Please use the box below to offer any further comments on the SPA facilities

24.	How do you rate the CAFE at the Lido for its:
		Excellent		Very good		Satisfactory		Poor
	a) Decor
	b) Service
	c) Choice of food & drink
	d) Quality of food & drink
	e) Overall ambience
	f) Value for money

	Please use the box below to offer any further comments on the CAFE

25.	How do you rate the POOL for:
		Excellent		Very good		Satisfactory		Poor
	a) Facilities & comfort
	b) Overall ambience

	Please use the box below to offer any further comments on the POOL facilities

And finally ....

26.	Would you recommend use of the Brockwell Lido to others?
	Yes
	Maybe
	No

27.	If you would not recommend Brockwell Lido to others, please tell us why not?

28.	What is the most important thing about the Lido that you would want to see preserved?

29.	If you wish to provide any further general comments on the services provided at Brockwell Lido please use the box below.